Support

Email support@psapps.app. A real person reads it, and we aim to reply within one business day.

To get a useful answer quickly, include your store's .myshopify.com domain and, if something went wrong with a specific image, roughly when it happened. That is enough to find it in the logs.

Before you write

A few things account for most of the questions we get.

The app hasn't described anything yet

Scans run on the schedule set under Media scan settings, and the dispatcher checks periodically rather than firing exactly on the minute — the settings page shows the next run. If you would rather not wait, start a scan yourself from the same tab.

If you are expecting the app to react to product edits, check that product monitoring is switched on. It is off by default, so the app does not subscribe to your product webhooks unless you ask it to.

It skipped images that already have alt text

That is deliberate — by default the app only fills in what is missing. To replace existing text, tick the overwrite option when starting a scan. Note that overwriting cannot be undone: we do not keep a copy of your previous alt text.

Generation stopped partway through

Most often the monthly image allowance ran out. The Plan tab shows what is left and when it refills, and image packs are there if you need more before then. The Logs tab marks anything that stopped for this reason.

The alt text isn't the style I want

The General settings tab controls language, style, maximum length and whether descriptions lead with the product title, and you can add your own instructions. If you want complete control, open the Advanced section and write the instruction yourself — that replaces the generated one entirely.

Changes apply to the next generation, not retroactively.

Something looks wrong in the log

The Logs tab lists every image the app has tried to describe, newest first, kept for 60 days. If an entry shows a failure and it is not obvious why, send us the store domain and the time — we keep more detail server-side than the tab shows, and can usually say exactly what happened.

Billing

All charges go through Shopify and appear on your Shopify invoice — we never see your card. Plan changes and image packs are on the Plan tab. For a billing question we cannot answer from our side, Shopify's own support handles the invoice itself.

See the Terms of Service for how plans and credits work.

Privacy and data requests

Uninstalling the app erases your data automatically. For access, correction or export requests, email us and we will respond within 30 days. The Privacy Policy sets out exactly what is stored and for how long.

Security

If you think you have found a security problem, please write to support@psapps.app rather than disclosing it publicly, and we will get back to you quickly.